IT Career Opportunities

RMON Networks in New Hampshire is a leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) solutions. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses throughout the region. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

We strive to constantly improve the value of our services and help make our customers more efficient, productive, and satisfied with their technology investments.

“One of my favorite things about working at RMON Networks is our team! Team RMON is amazing! They are some of the most dedicated and passionate techs I have worked with.”

Dave Ellis, Senior Systems Administrator, RMON Networks

We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Due to growth, we are currently hiring by offering exciting IT career opportunities. We want to hear from you if you are looking for an organization that is growing, challenges its team members, appreciates your input, and embraces new technology.

Currently Available Positions:

Account Executive
Looking for a sales career in an industry experiencing massive growth? According to Forrester Research, the global cloud computing/IT services outsourcing market will grow to $241 billion by 2020.

RMON Networks is seeking an account executive to help us achieve market share during this major growth cycle. We are a pioneer in providing IT solutions to businesses for over 12 years.

Can you understand the financial implications of technology’s role in business and communicate that to key stake holders?

Can you bring value to Chief Officers and owners by speaking in their bottom-line language?

The purpose of this hunter style role is to cultivate new C-level relationships, determine financial gaps via cost analysis and align IT solutions to business objectives.

Responsibilities:

  • Drive sales of our managed services (RMON SecureNet) solution.
  • Heavy prospecting/phone work
  • Present financial impact, justification and ROI to gain client buy-in.
  • Build a healthy pipeline of opportunities via rigorous sales activity to meet/exceed quota.

Requirements:

  • 4 year degree or smart/bright/intelligent equivalent.
  • Familiarity with IT managed services.
  • Business and financial acumen.
  • Min. 2+ years successfully selling outsourced services or intangible solutions.
  • Great listening skills and methodical approach to problem-solving.
  • Excellent presentation and communication skills; polished and professional.
  • Ability to work effectively independently and under deadlines.
  • Proven prospecting prowess especially using the phone to set meetings.
  • Extremely motivated; courageous, tenacious and results-oriented.
  • Solid leadership and organizational skills.

What’s in it for you?

  • Base salary plus commission & bonuses: total first year compensation at plan would be over 80K
  • Medical, dental, paid vacation and holidays
  • Expense reimbursement
  • Special trip incentives for achieving sales goals
  • IRA
  • Big-time growth opportunity
  • Best-in-class Managed Services Sales Training
  • We have the best clients!
Senior Network Engineer
RMON Networks in New Hampshire is a leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) solutions. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses throughout the region. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

Position Summary: Senior Network Engineer
The Senior Network Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Senior Network Engineer acts as an escalation point for our most complex issues. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • 5+ years desktop, server and network support experience
  • Excellent written and oral communication skills
  • Excellent problem solver
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • Is available to work after hours when necessary
  • Knowledge and experience with Active Directory
  • Deep understanding of network protocols and configurations
  • Knowledge and experience with installation, configuration and troubleshooting of switches, routers, firewalls, and VPN devices
  • Configuration, administration, and troubleshooting of WAN edge devices, including Sophos, Calyptix, SonicWALL and Cisco
  • Ability to comply with pager guidelines
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Configuration of encryption, IDS / IPS, high availability load balancing and failover, advanced VLAN configurations and other enhanced features all a plus
  • Experience with VMWare and HyperV
  • Experience with Microsoft Exchange and Office 365 Administration
  • Hands-on experience with cyber, information, software and cloud computing infrastructure security.
  • Experience with Rights Management and Microsoft Azure
  • Experience with Trend Micro and Sophos AV
  • Experience with StorageCraft backups
  • Experience with VDI and Remote Desktop Services

Preferred Certifications:

  • MCSA/MCITP: Server Administrator or above
  • CCNA
  • VCP
  • CSSA
  • Sophos Architect
Senior Systems Engineer
RMON Networks in New Hampshire is a leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) solutions. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses throughout the region. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

Position Summary: Senior Systems Engineer
The Senior Systems Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Senior Systems Engineer acts as an escalation point for our most complex issues. Senior Systems Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • 5+ years desktop, server and network support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Ability to comply with pager guidelines and available to work after hours when necessary
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • In depth knowledge and experience with Active Directory, Group Policy and Permissions Management
  • In depth knowledge and experience supporting various server roles including DHCP, DNS File, Print, Exchange, SQL and Web servers
  • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
  • Troubleshoot and research server level issues and network level issues independently
  • Provide escalated support, mentoring, and technical leadership to other engineers in the department
  • Troubleshoot and resolve high level workstation, server and network incidents
  • Perform analysis and remediate time sensitive, business critical, undocumented issues
  • Sets client expectations appropriately throughout the troubleshooting process
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
  • Demonstrate the correct level of urgency while resolving client incidents
  • Understand and appropriately applies available vendor support process
  • Assess and resolve business critical network down situations and determining the quickest path to resolution for any client network outages
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Experience with switches, routers and firewalls (HP, Cisco, SonicWALL, Sophos)
  • Experience with monitoring and remote management tools
  • Experience with Remote Desktop Services and VDI
  • IT Process Management including IT Security Administration
  • Experience with Trend Micro and Sophos AV
  • Experience with StorageCraft Backups

Preferred Certifications:

  • MCSE Server 2008 and above
    Hypervisor (VMware, HyperV, Xen)
    ITILv3
Help Desk Level 1
The Help Desk Level 1 Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Help Desk Level 1 acts as first level response for end user service requests and incident troubleshooting. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications

  • Associate’s Degree, Technical Degree or equivalent work experience
  • 2+ years desktop support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
  • Experience troubleshooting workstation software and hardware issues
  • Knowledge and experience with Active Directory
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • Is available to work after hours when necessary
  • Ability to articulate technical information and convey to non-technical people
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Basic understanding of LAN concepts and protocols
  • Ability to comply with pager guidelines
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Experience with switches, routers and firewalls (HP, Cisco, SonicWALL, Sophos, Calyptix)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with MAC Desktops and Laptops
  • Experience with VMWare and HyperV
  • Experience with Microsoft Exchange and Office 365
  • Experience with troubleshooting StorageCraft backups
  • Experience with Trend Micro and Sophos AV
  • Experience with VDI and Remote Desktop Services
  • Experience supporting various server roles including DHCP, DNS File, Print, and Web servers

Preferred Certifications

  • Microsoft: MCP/MCITP for Windows 7 and above
  • A+
  • Network +
Help Desk Level 2
RMON Networks in New Hampshire is a leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) solutions. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses throughout the region. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

Position Summary: Help Desk Level 2
The Help Desk Level 2 Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Help Desk Level 2 acts as second level response for complex end user service requests and incident troubleshooting. The Help Desk Level 2 will have responsibility for server level service requests and incident support. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications:

  • Associate’s Degree, Technical Degree or equivalent work experience
  • 4+ years desktop support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
  • Experience troubleshooting workstation and server software and hardware issues
  • Knowledge of mobile device configurations and troubleshooting
  • Experience with Active Directory, Group Policy and Permissions Management
  • Experience supporting various server roles including DHCP, DNS File, Print, RDS and Web servers
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • Is available to work after hours when necessary
  • Ability to articulate technical information and convey to non-technical people
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Strong understanding of LAN concepts and protocols
  • Ability to comply with pager guidelines
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Experience with switches, routers and firewalls (HP, Cisco, SonicWALL, Sophos, Calyptix)
  • Experience with monitoring and remote management tools
  • Experience with MAC Desktops and Laptops
  • Experience with VMWare and HyperV
  • Experience with VDI and Remote Desktop
  • Experience with Microsoft Exchange and Office 365
  • Experience with troubleshooting StorageCraft backups
  • Experience with TrendMicro and Sophos AV

Preferred Certifications:

  • Microsoft: MCP/MCITP for Windows Server 2008 and above
  • Network +
  • Security +

Generous compensation and benefits package includes:

  • Salary commensurate with experience.
  • Paid holidays, sick time, and vacation.
  • Health insurance, Dental insurance, and retirement plan.
  • Long Term/Short Term Disability
  • Life Insurance

Resumes can be sent to careers@rmonnetworks.com.