Managed IT Services
RMON Networks provides Managed IT Services for small to mid-size businesses located in the New England area (NH, MA, VT, ME, RI).
Why use Managed IT Services? For an easily budgeted, fixed monthly fee and a fraction of the cost of hiring your own IT staff, we can take away the worry, frustration and considerable costs of managing your I.T. environment! The RMON Networks’ team will work closely with you to determine YOUR businesses needs and budget. We will forge solutions together that will get your businesses’ I.T. operating seamlessly.
With RMON Networks’ Managed IT Services, You Will:
- Improve operational efficiency
- Reduce capital and operational expenses
- Improve customer satisfaction
- Simplify your I.T. environment
- Optimize your investments
- Generate savings
- Increase profitability
What comes with Managed IT Services, and why is it important for my business?
Although any of the below services can be purchased separately, the most beneficial way to proactively maintain and support your company’s technology is when all services are packaged together, as a comprehensive Managed IT Services Plan.
Unlimited Remote and Onsite Technical Support
With RMON Networks Managed IT Services Plan your entire team can call us for technical support issues as much as they need. That means you will not have to worry about paying any extra for fixing those day to day technical issues that your employees are experiencing. You can use your time to focus on your job and what you do best – growing your business!
IT Strategy Reviews
Our Managed IT Services plan includes a dedicated Account Manager. The Account Manager is available for you to reach out to for any needs and concerns when planning your IT strategy. They review your ticket history and make suggestions for necessary improvements, that will allow you to strategically plan your technology investments. The account manager will be your main point of contact at RMON Networks, and take care of details small or large you may otherwise have handled yourself. Your account manager is an essential part of the “RMON Experience”.
24×7 Remote Monitoring
This is a very important aspect of our proactive business model. With 24×7 remote monitoring we proactively watch over your systems. If issues come up we immediately start working to resolve the issues, ensuring your operations continue to run smoothly. In most cases, we contact our customers about a problem before they even know there is an issue. This means less downtime for your business. We do not want your employees unable to work because the computer network is down! Time is money!
Backing up your data should be part of every businesses Disaster Recovery Plan but setting up the right backup solution for your business can be a challenge. Rest assured RMON will be with you every step of the way. We help you define your business Recovery Time Objections (RTOs), and your Recovery Point Objectives (RPOs), and craft a solution designed specifically for your business. Once designed and deployed we will test, and monitor backups to make sure that when you need your business data restored, it’s ready to go.
RMON Networks partners with industry security leaders, so we can provide our clients access to best in class next generation security technology. As a Sophos Gold Security Partner, we staff multiple Sophos Certified Security Architects, and Engineers that are ready to secure your proprietary and sensitive data, making it harder for cyber criminals to take advantage of you.
Manage Patching and Updating
Patching your servers, firewalls, desktops, switches, and other devices are a critical and often overlooked piece of managing, maintaining, and securing your network. Forgetting to patch your technology is just like forgetting to get your oil changed. If you don’t, eventually you are going to have a much bigger issues on your hands. Patching helps with performance, speed, security and more. Protect your systems with managed patching! This service is included with our Managed IT Services!
As a Managed IT Service provider we will be responsible for all aspects of your technology. If something happens with a piece of technology from another vendor, we work with them as your liaison. If you purchase new hardware we can configure it and come on site to set it up for you. We will prepare ticket reports and review them with you. Anything to do with technology we will be there for you, making your day easier, and your technology systems working better.