IT Career Opportunities

RMON Networks, located in Plaistow, New Hampshire, is a leader in the Managed IT Services Industry. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses in New England and beyond. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed IT services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

At RMON Networks, we constantly strive to improve the value of our services. Services that make our customers more efficient, productive, and satisfied with their technology investments. We value our client and employee relationships, and we are committed to delivering our clients a top-notch customer experience. We are always looking for team members that share our values, and have desire to provide quality IT services to our clients.

“One of my favorite things about working at RMON Networks is our team! Team RMON is amazing! They are some of the most dedicated and passionate techs I have worked with.”

Dave Ellis, Senior Systems Administrator, RMON Networks

If you are looking for an organization that is growing, challenges its team members, appreciates your input, and embraces new technology, then we want to hear from you!

Currently Available Positions:

Client Success Specialist
The CSS role and primary responsibility is to ensure the success of our clients. You will be responsible for your own account list and manage the client relationship throughout the entire lifecycle. You will work with clients during onboarding, prepare quotes, assist with strategic reviews, handle issues that may arise, and more.

Responsibilities:

  • Be the primary point of contact and trusted adviser for our clients.
  • Assist our clients through email, phone, online presentations, screen-share and in person meetings.
  • Learn and understand client needs and objectives and liaison with our internal team to help align business and technology goals.
  • Responsible for keeping current clients satisfied and delivering exceptional service on a day-to-day basis.
  • Ensure clients understand technical reports, and the current state of their technology.
  • Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
  • Responsible for working with the Technical team when needed to relay important technical information in a non-technical way to clients.
  • Clearly communicate the progress of ongoing initiatives to internal and external stakeholders.
  • Extensively document communications in our CRM system.
  • Forecast and track key account metrics.
  • Liaison with internal and external stakeholders to accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements:

  • 4-year degree preferred.
  • Familiarity with IT managed services is preferential.
  • Great listening skills and methodical approach to problem-solving.
  • Excellent presentation and communication skills. All communications delivered to clients is expected be sent with proper spelling, grammar, etc.
  • Ability to work effectively independently and under deadlines.
  • Strong attention to detail is a must.
  • Solid leadership and organizational skills.

What’s in it for you?

  • Competitive Salary
  • Medical, dental, vision, paid vacation and holidays
  • Expense reimbursement
  • 401K plus match.
  • Growth opportunity
Senior Systems Engineer
RMON Networks in New Hampshire is a leader in the design, implementation and management of high performance Information Technology Systems (“ITS”) solutions. We deliver fully integrated IT solutions capable of servicing small to medium-size businesses throughout the region. Through a fully integrated approach, RMON Networks offers a broad range of products and services including IT infrastructure design, implementation and management, virtualization and storage, managed services, cloud computing, security and regulatory solutions, staff augmentation, voice/data/video integration, installation and maintenance. Our client roster includes manufacturing, banking and healthcare facilities among other small to large companies in our region.

Position Summary: Senior Systems Engineer
The Senior Systems Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Senior Systems Engineer acts as an escalation point for our most complex issues. Senior Systems Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • 5+ years desktop, server and network support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Ability to comply with pager guidelines and available to work after hours when necessary
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • In depth knowledge and experience with Active Directory, Group Policy and Permissions Management
  • In depth knowledge and experience supporting various server roles including DHCP, DNS File, Print, Exchange, SQL and Web servers
  • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
  • Troubleshoot and research server level issues and network level issues independently
  • Provide escalated support, mentoring, and technical leadership to other engineers in the department
  • Troubleshoot and resolve high level workstation, server and network incidents
  • Perform analysis and remediate time sensitive, business critical, undocumented issues
  • Sets client expectations appropriately throughout the troubleshooting process
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
  • Demonstrate the correct level of urgency while resolving client incidents
  • Understand and appropriately applies available vendor support process
  • Assess and resolve business critical network down situations and determining the quickest path to resolution for any client network outages
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Experience with switches, routers and firewalls (HP, Cisco, SonicWALL, Sophos)
  • Experience with monitoring and remote management tools
  • Experience with Remote Desktop Services and VDI
  • IT Process Management including IT Security Administration
  • Experience with Trend Micro and Sophos AV
  • Experience with StorageCraft Backups

Preferred Certifications:

  • MCSE Server 2008 and above
    Hypervisor (VMware, HyperV, Xen)
    ITILv3
Help Desk Level 1
The Help Desk Level 1 Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Help Desk Level 1 acts as first level response for end user service requests and incident troubleshooting. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Basic Qualifications

  • Associate’s Degree, Technical Degree or equivalent work experience
  • 2+ years desktop support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
  • Experience troubleshooting workstation software and hardware issues
  • Knowledge and experience with Active Directory
  • Passionate about delivering excellent customer service
  • Valid driver’s license and reliable vehicle
  • Willingness to travel to clients when needed in the Greater Boston and NH area
  • Is available to work after hours when necessary
  • Ability to articulate technical information and convey to non-technical people
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Basic understanding of LAN concepts and protocols
  • Ability to comply with pager guidelines
  • Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

  • Experience with switches, routers and firewalls (HP, Cisco, SonicWALL, Sophos, Calyptix)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with MAC Desktops and Laptops
  • Experience with VMWare and HyperV
  • Experience with Microsoft Exchange and Office 365
  • Experience with troubleshooting StorageCraft backups
  • Experience with Trend Micro and Sophos AV
  • Experience with VDI and Remote Desktop Services
  • Experience supporting various server roles including DHCP, DNS File, Print, and Web servers

Preferred Certifications

  • Microsoft: MCP/MCITP for Windows 7 and above
  • A+
  • Network +

Generous compensation and benefits package includes:

  • Salary commensurate with experience.
  • Paid holidays, sick time, and vacation.
  • Health insurance, Dental insurance, and retirement plan.
  • Long Term/Short Term Disability
  • Life Insurance

Resumes can be sent to careers@rmonnetworks.com.