While most businesses continue to invest in improving their technology infrastructure, they still face the ever-present threat of IT outages or failures known as business downtime. Any time that a vital system becomes unresponsive, you can expect adverse business effects. Collectively, these periods of network inactivity cost businesses an estimated 127 million person-hours every year in lost productivity. According to Network World, research firm Gartner places the value of just one hour of downtime at a staggering $42,000.
In a business environment where organizations focus on minimizing costs wherever possible, proactively responding to I.T. incidents is invaluable. This is where Remote Monitoring and Management (RMM) can help you save money, plus stay secure.
What Is Remote Monitoring and Management (RMM) and How Is It Used?
RMON Networks uses customized software applications as a tool to remotely monitor and manage computers and network-connected devices from our centralized location. RMM is what allows us to connect to and support our client’s systems remotely. This provides our clients with a much faster incident response & resolution time, which in turn saves businesses a lot of money in unnecessary downtime.
“The RMON team monitors our network and devices, so there are never any surprises. They see a problem before we do, so our users are almost never impacted with unnecessary down time.”
Laura Bernard, Town of New Boston, NH
RMON Networks’ technical administrators deploy these tools using virtual agents assigned to our client IT systems. This technology allows us to connect to our client-side networks and receive real-time data about the activities taking place on the networks’ hardware and software. Among other things, these virtual agents will send notifications to our team of engineers when software updates are available or abnormal system activities take place.
Our RMM system creates support tickets automatically so that our engineers can handle the issues quickly using the virtual agent. This can include routine maintenance such as operating system updates or installing appropriate patches on client machines.
Top 5 Benefits of Remote Monitoring and Management
Proactive Problem Resolution
System failure can be expensive in terms of money as cited earlier, but it can also pose “reputational risk”, that problem involving negative customer perception and reaction to your business. Through the ticketing system built into our RMM application, our team can be proactive and mitigate the disruptions that often lead to internal, or worse customer-facing IT problems. Our tools can identify issues that might lead to system failures down the road, allowing us to find ways to resolve them in advance.
Our customized Remote Monitoring and Management tools also provide us with the ability to automate maintenance activities such as applying key patches and updates to your software applications. This not only saves you a tremendous amount of time, but also allows you or your internal IT staff to focus on more critical tasks. These automated functions will reduce the level of investment needed for recruiting, hiring, and training new IT personnel.
If you do not have an internal IT staff, having your computers and networks monitored by a professional outside company can help protect your business from hackers. 62% of cyber-breach victims are small to mid-size businesses. SMBs are at the greatest risk for an attack due to their low level of preparation.
Increased Security
Recent high profile data breaches highlight the importance of safeguarding sensitive customer information. RMM allows us to monitor your confidential data around the clock.
Managed antivirus solutions also play a key part in our RMM suite of applications. Our RMM software can apply updates in real-time, responding to newly emerging threats, and protecting your systems against infiltration from malware.
Increased Productivity and Quality
Because of the remote monitoring capabilities of RMM, we can proactively resolve common issues such as low disk space or high CPU usage that often result in system downtime. Addressing potential issues before they become a problem means your employees can perform their duties without disruption. And because the 24/7 maintenance activities will also improve system performance, you can maintain a high level of quality service for customers. This is a competitive advantage!
An Extended Team of Expert Technicians
For most small businesses, the cost of retaining an IT department and associated infrastructure is prohibitive. With our Remote Monitoring and Maintenance capabilities, your business can reap the benefits brought on by an experienced, responsive team of IT professionals, armed with the latest technology and excellent troubleshooting skills, at a fraction of what those internal resources would cost.
Real-Time Backup Capabilities
If your systems do crash, our RMM prevents data loss with the cloud backup functionality of the software. We can monitor data changes and backup everything from individual files to entire servers. Keeping your business running, even after a disastrous event, is a big benefit of our remote monitoring and management offering.
A Complete Solution for Your IT Management
Let our experts at RMON Networks help your business enhance network security, keep your systems updated with the latest patches, increase productivity, and save thousands of dollars in IT investment. Contact us now to find out how you can get these benefits today!
