Outsourced Help Desk Services
RMON Networks provides Outsourced Help Desk Services to business organizations located in the New England area (NH, MA, VT, ME, RI). We can provide your business with affordable round-the-clock help desk support solutions to ensure your business is operational 24/7. Our technicians are certified to support all network operating systems, desktop operating systems, Office applications, all versions of Outlook, Exchange Server and SQL Server, as well as server and desktop hardware, printers, networked copiers, scanners, smartphones, and PDA’s.
How Do You Know When to Outsource Your Help Desk?
For every organization the right time for outsourcing is different. Some businesses may have enough in-house staff to take care of most work. However, when the organization runs short on resources – that is the time when outsourcing can come to the rescue. By shifting the day to day issues to our help desk, your staff is freed up for more business strategic planning.
Click to view our Help Desk certifications
When Budget is a Constraint:
Most IT professionals require a steep salary along with additional benefits. Staffing even one professional may not be possible for most businesses that have budget constraints. In such a scenario outsourcing seems to be the best possible solution. When outsourcing you don’t just get one professional, you get a large team of professionals with various expertise. In addition, organizations have outsourced jobs to eliminate the overhead of office space, insurance, and additional other employee costs.
RMON Networks’ Outsourced Help Desk Services Include:
- Immediate access to friendly, certified technicians of all levels.
- Instant Response via Phone Call
- Instant Response via Chat
- 24 Hour Response via Email
- Business hours support or 24×7 option
