Customer Testimonials

Excellent help every time. In my 30 years, this is the best help desk service I have ever worked with. Thank you.

Biomedical

The tech was a great help. The problem I was having was a Microsoft issue. He helped me find a work around and keep me updated on their updates to fix the issue and it was resolved. He went above and beyond. Very Impressive.

Healthcare

Thank you for your help. I was locked out of my computer and my day would have been quite difficult if you had not responded so quickly.

Municipality

Friendly and professional, Thank you!

Health and Human services

You guys have the best help desk service I have ever experienced. Thanks a lot.

Bio-technology

Thanks for your quick action!

Municipality

Thank you so much. The representative was so kind and nice, this was a wonderful experience. She was very patient and professional!

Biomedical

Since RMON Networks completed our project our internet is significantly more stable, our new computers are lightning fast, and our new network cabinet is highly organized.

“We are very happy that we contacted RMON Networks to help us update our aging technology. It was starting to impact our day to day business activities. Our internet connection was sluggish, we were still running Windows 7 and our existing network closet wiring was in disarray. RMON Networks came in and evaluated our current environment and proposed a thorough solution to increase our productivity and network security. The entire project went very smoothly. Their use of build sheets really helped us understand the scope of work that needed to be done, which we greatly appreciated. Tyler, our tech, really cared about our success and making sure everything was right before he left. Since RMON Networks completed our project our internet is significantly more stable, our new computers are lightning fast, and our new network cabinet is highly organized.”

Hospitality Association

The support and advice RMON Networks has provided us with is invaluable!

“RMON Networks recently migrated our nonprofit organization over to ShareFile. We really needed a simple solution that could enable us to work remotely and securely, and ShareFile has accomplished that and more. We are glad for the support and advice RMON Networks has provided us with, it is invaluable.”

Non Profit, Concord, NH

We look forward to working with the RMON team now and in the future!

“A big thanks to the RMON team, for sending your technician over to work on our much needed Marketing PC and in a timely manner! Your technician was very personable and was efficient in providing us solutions that best fit our needs. We look forward to working with him and the RMON team now and in the future.”

Religious Organization- Non Profit

RMON’s command of the process and technology, and complete professionalism were refreshing and effective!

“The RMON Networks team helped transition our company’s email system to Microsoft Office 365, from an ineffective and outdated legacy email system. The attention to detail, great attitude, command of the process and technology, and complete professionalism were refreshing and effective, and the result has helped our business run better. The engagement was an excellent value, too, and billing and invoicing always clear and timely. Furthermore, the occasional check-ins by your account team, even given our very small size relative to most of your clients, is appreciated.”

Marketing Company

We are glad to have RMON Networks as a partner to recommend solutions that drive our company forward!

“We are very pleased with our company’s conversion to Citrix ShareFile. The thought of transitioning from a server to a cloud solution is scary for any company, but everything went extremely well. RMON Networks hosted training for our employees on Monday morning, to our surprise, everyone immediately liked it. ShareFile is nice and simple, even for our non-techie employees. I would highly recommend ShareFile, and we are glad to have RMON Networks as a partner to recommend solutions that drive our company forward.”

Sales Training – Boston

I can’t say enough good things about the people, they are what makes the service great!

“We are extremely pleased with the service we receive from RMON Networks since transitioning to them in 2015. I can’t say enough good things about the people, they are what makes the service great! The technicians address problems very quickly & effectively. Sometimes I am slow to respond to them, but they are always patient and follow up. They are very easy to work with, and we would happily recommend them to others.”

NH Municipality

The I.T. techs at RMON were very knowledgeable and a joy to work with!

“We used RMON Networks for our recent server upgrade. They were also called to assist in our accounting software installation. We received excellent feedback from all parties involved. The IT techs at RMON were very knowledgeable and a joy to work with. Our software people said they were the best they’ve ever worked with.”

Machinist

The RMON Team is always very responsive to fix any issues that come up.

“Selecting RMON as our IT Partner has been a great decision. In a short period of time they’ve transitioned our network to a new cloud provider, configured and installed new (upgraded) firewalls at each of our offices and migrated us to a new email service provider. The RMON Team is always very responsive to fix any issues that come up. Thank you RMON!”

Insurance Agency

They really do fix our computer problems in a timely manner!

“I have been extremely pleased with the service we have been getting with RMON. It is so wonderful to be able to make a phone call and have my problems fixed. I can truly say this company makes good on their promises. They really do fix our computer problems in a timely manner. Things I’d been procrastinating about because I wasn’t sure what was best got taken care of as soon as I mentioned it.

At first, I was skeptical about the efficiency of remote access support, but it has turned out to be wonderful, I get help in an instant. I had questions about a DVD player that wasn’t working and my technician told me they usually don’t deal with DVD players, but he did some research on the device and advised me on a solution. I would stay with anyone who goes above and beyond like their staff did.”

NH Municipality

Since we have contracted with RMON we have experienced a very stable cost for services.

“Prior to retaining RMON our cost for IT services was very unpredictable. This situation made proper budgeting impossible and resulted in cost overruns. Since we have contracted with RMON we have experienced a very stable cost for services. The professionalism and solid IT advice we receive from RMON has resulted in a solid return on investment to the taxpayers we serve.”

NH Municipality

Since we started doing business with RMON we have never been disappointed!

“Since we started doing business with RMON we have never been disappointed with the service we receive. Every time we have called in with an issue with functionality of a computer, we were able to connect with someone at that exact time. We have never run into a situation that we had to wait for a call back. Each time we were connected remotely, the time frame was quick, and the problem was fixed.

If we send an email with a question, we always receive an answer within an hour. Each person at RMON is very professional and knowledgeable. RMON is always keeping up new technology and suggesting new ways for our systems to run more efficient. The price we pay for the services we receive is very reasonable. I would not hesitate to recommend RMON to anyone or any company.”

Manufacturing

RMON Networks came in and listened to the challenges that we faced, and recommended solutions that made sense for us.

“CAI Inks began looking for an IT provider that would find the solutions that corresponded with our business needs and had robust resources available for us when we needed them. We have found just that in the team at RMON Networks. They came in and listened to the challenges that we faced and recommended solutions that made sense for us. They have helped our organization implement new technology to help us improve our network efficiency and ability to communicate with multiple sites.

We have peace of mind knowing we have a very knowledgeable local IT provider here to help us plan and implement new technology that will help our business today and into the future.”

Manufacturing

Outsourcing our IT services to RMON Networks has proven to be cost-effective, efficient and stress-free!

“As a Chief Financial Officer, I am heavily involved in all internal systems and operations within the company. Over many years of tremendous growth for our company, outsourcing our IT services to RMON Networks has proven to be a cost-effective, efficient and stress-free way for us to manage our IT needs.”

Market Research Company – MA

The differentiating factor, in comparison to other IT companies, is RMON’s service model!

“From day one, I have been very impressed with RMON Networks from their website to their 130 page environmental audit of our company. However, the differentiating factor, in comparison to other IT companies, was their service model. RMON charges a flat monthly fee for services versus billing per call. If we have a question, whether it is large or small, we can contact them without worrying about the cost. Because of this model, we spend less time and money trying to figure out the answer on our own, and we leave it to the experts to resolve it quickly and more efficiently. I would highly recommend RMON Networks for IT services.”

Insurance Benefits – NH

Our request for assistance came late in the afternoon and Kevin stayed until 8:00PM until we were back and running!

“Your entire staff has been extremely responsive and helpful since you started servicing our department. I would particularly like to recognize (one of RMON Tech’s) who was dispatched to our station recently to help rewire our workstations and restore our phone system, which went down after we were swapping out some of our office furniture and equipment. Our request for assistance came late in the afternoon he stayed until 8:00PM until we were back and running.”

NH Police Department

They see a problem before we do, so our users are almost never impacted with unnecessary down time.

“The Town  has been working with RMON for our IT Support Services since 2014, and we couldn’t be happier. RMON has completely exceeded my expectations! For years I was the first level IT support for the Town, and always felt overwhelmed when an employee would call or email with an issue. It took valuable time away from my other duties and often I was unable to resolve the issues. Since we’ve been with RMON, I can simply pick up the phone and help is immediate! They know who we are, they understand our network, and issues are fixed right away.

RMON also monitors our network and devices, so there are never any surprises. They see a problem before we do, so our users are almost never impacted with unnecessary down time.

The technical staff at RMON is also providing critical planning support, ensuring that we are always in a sound position with regards to all our IT needs. With RMON watching out for us, I feel confident that the Town has a stable, secure and cost effective infrastructure and our employees have the peace of mind that their systems are available and working well for them every day. ”

Town in NH

RMON Networks exemplifies leadership, professionalism, and have always demonstrated a true caring for their customers!

“Please consider this letter as a recommendation for RMON Networks, Inc. My Police Department has been working with RMON Networks since 2003. RMON Networks built the computer infrastructure for the Department from the ground up and are responsible for our continued success in serving the public through technology.

Since RMON Networks came on board with us as a public safety client, they have had to learn and grow with the ever demanding technology changes and security issues that are specialized to law enforcement through the State and Federal government. They have always met these challenges and responsibilities with professionalism and with a genuine drive to go above and beyond in order to meet our needs and accomplish our goals.

As our relationship continued to grow, RMON has also taken over the IT responsibilities for the entire TOWN. Being a municipality, RMON has never even flinched at the budget process and the occasional lack or delay of funding that can sometimes happen with a Town. Tim Howard and his organization has always been willing to donate or find creative ways in which we can accomplish our goals while still respecting the budgets funded by our residents. He has always been very giving of his time and resourcefulness to ensure that we have the best IT infrastructure to serve the community.

RMON Networks exemplifies leadership, professionalism, and have always demonstrated a true caring for their customers and the communities that they serve.

NH Police Dept -Chief of Police,

RMON Networks Gives Me Peace of Mind!

“Having RMON Networks managed services and Office 365 gives me peace of mind and allows me to focus my attention where it is needed most, on my patients.”

 Family Vision Care –

RMON has played a crucial role in our growth due to their knowledge of the most updated products on the market.

“RMON Networks has provided our company with exceptional service since 2004. I have worked closely with the RMON team since 2008. Our workflow remains constant, without downtime due to their rapid response to our IT needs. We have multiple warehouse locations that they have linked directly with our main warehouse in a smooth and efficient approach. They’ve played a crucial role in our growth due to their knowledge of the most updated products on the market. They worked meticulously with us during a change in our Internet provider. Prior to working with RMON, this would have been a nightmarish transition. The results have been astounding. We operate very efficiently. RMON manages relationships with our current software vendors and works closely with each employee on individual needs. I would strongly recommend RMON Networks without reservation.”

Granite Supplier – MA

The RMON Networks’ team is a phone call away, always available for help and guidance!

“As representatives of a municipality where all financial decisions and costs affect our voters, we have tried diligently to keep our operating costs down and still maintain quality service with contractors and vendors.
As we moved into the Internet age with more and more of our jobs revolving around online business with State and Federal departments, we needed to upgrade our services, expand our capabilities, and protect our information continually.

Tim Howard of RMON Networks personally visited multiple municipal facilities to determine the current systems, assess our growing needs, and met with the Board of Selectmen numerous times. He developed cost-effective upgrades for us by setting priorities and offering a step-by-step plan to update our systems with equipment and software over a time period that was cost-manageable and negligible to our yearly budget.

RMON Networks has maintained our day-to-day needs in a consistent and competent manner. They address our questions, large or small, immediately, often “jumping” on our computers remotely to solve printer issues, software problems, and even forgotten password issues. After three years of RMON’s support, knowledge, and integration of upgrading our systems with remote back-ups, firewalls, email service, and phone integration, our costs have remained level-funded.
The RMON Networks’ team is a phone call away, always available for help and guidance, and work to solve our issues immediately as part of their monthly service and support. I would recommend RMON Networks without hesitation to any business or municipality. Their familiarity with municipalities and our special circumstances is shown often through their work with the integration of our town offices, the police, fire, and highway departments, as well as connecting our committee and commissions.”

NH Town – Town Administrator

RMON successfully revamped the town’s technology with a creative and cost effective approach to fulfill the needs of the town!

“RMON Networks contracted with the Town of Newton in 2012 to manage the computer infrastructure and recommend upgrades for our growing technology needs overseeing multiple locations. Within the first year RMON successfully revamped the town’s technology with a creative and cost effective approach to fulfill the needs of the town. Working within a tight fiscal budget, RMON met the challenge with a networking approach within a shared environment allowing the continuity of information. We are currently working on upgrades such as paperless meetings for the Board of Selectmen with each member using tablets and having unlimited access to stored files at their fingertips. RMON exemplifies in customer support with a very friendly, competent and knowledgeable staff. In this day and age it is important that our computer systems are managed efficiently with very little “down” time and RMON has always responded promptly to work through any issue until the problem is resolved. I feel very fortunate to have such a great team overseeing the day to day operations, keeping us up and running and working one on one with all departments.
Leadership, professionalism, efficient and competent are all words that describe the service provided by RMON Networks. Without hesitation I would strongly recommend RMON Networks.”

NH Town – Selectmen’s Office Manager