Are you looking for an IT Services Company that provides a better client experience?
At RMON Networks we strive to provide an IT experience better than any other Managed IT Services Company in the New England area.
What makes RMON Networks’ IT Services Better?
At RMON Networks we’ve spent years working with clients, listening to their IT Challenges, and learning what’s important to them. We’ve heard what clients want, and built an experience around 6 concepts.
What can you expect working with RMON Networks?
Every day we work to change and grow our services to keep up with the demands of our clients. Our team members work diligently by your side at every stage of our partnership. You will experience nothing but the best service starting with your first interaction, and continuing with years of guidance, support and planning.
Initial IT Consultation
Transitioning to a new IT Service Company can be an overwhelming thought. Rest assured that when you meet our experienced sales & technical team, they will listen carefully to what business challenges you are facing. We can perform a network assessment and then review the findings with you, providing you with a baseline on the current state of technology within your organization. Allowing us to craft a customized solution based on your business challenges. A solution that best suits YOUR needs.
Detailed Onboarding & Documentation
During our client onboarding phase, RMON Networks assigns a Project Manager that will be with you every step of the way. We will work directly with your previous provider, if you have one, to gather any current information that they may or may not have regarding your technology. Then, we will extensively document your technology, enabling us to create a detailed blueprint of your entire network infrastructure. Upon completion, you will be granted access to our online portal where this information can be accessed by your key team members at any time. We take the lead in managing all aspects of your technology, but by offering you access to your documentation you will always have the “keys to your own kingdom” and never feel like a hostage.
Help Desk Response
At RMON Networks we staff a local help desk team! Our technicians are constantly being trained in different technologies, and hold many certifications in a variety of solutions. Additionally, we make sure we are highly available to you and your entire staff by answering our phones live during business hours! When you reach out to our help desk team via phone or chat, someone is available to assist you instantly! You don’t have to wait for someone to call you back. We don’t want IT Issues to take away from you and your staff getting your job done. With Instant response, and our friendly team, you won’t be disappointed with our IT Help Desk.
“I can’t say enough good things about the people, they are what makes the service great! The technicians address problems very quickly & effectively.”
Jodi Pinard, Town Administrator, Town of Chichester, NH
Ongoing Account Management & IT Strategic Guidance
Most people reach out to an IT company because they having difficulty managing and maintaining their own technology. Not to worry, at RMON Networks we provide each account with a dedicated Account Manager that will assist in all your technology needs. Your Account Manager is your designated advocate, and their sole responsibility is to make sure you are happy with all the services you are receiving. They will provide you with weekly ticket reports, monthly executive summaries, quarterly reviews, and of course an annual IT Strategy Consultation. You can rest easy knowing there is a dedicated person looking out for your business technology.