How is co-managed IT different from fully managed IT?

Fully managed means RMON is the whole IT department. Co-managed means a business keeps its in-house staff and RMON extends them, adding tools, coverage, and senior expertise, with the business deciding which parts RMON owns.

Can the co-managed split change later?

Yes. The division of responsibilities is flexible and can shift as the team and needs change.

Services / Co-Managed IT

Back up your IT team, don't replace it.

Co-managed IT gives your in-house person or team the tools, coverage, and backup of a full MSP, so they stop drowning and start getting ahead.

Augments your team
Tools + 24/7 coverage
Flexible by the gap
Local since 2002

Co-managed IT is RMON working alongside your existing IT staff instead of replacing them. You keep your in-house knowledge and relationships; we add the monitoring, security tooling, after-hours coverage, and senior expertise that are hard for a small internal team to carry alone. You decide which parts we own and which stay in-house.

When one IT person is the whole plan

Co-managed clients usually have one capable person, or a small team, carrying more than any one person can. The gaps tend to show up at the worst times.

Your IT person cannot be everywhere. Vacations, sick days, and after-hours emergencies leave gaps no single person can cover.
Day-to-day buries the strategic work. Tickets keep the lights on, but the projects that move the business wait forever.
Enterprise tools are out of reach solo. Monitoring, EDR, and patching platforms are expensive and complex to run for one person.
No one to escalate to. When something is over their head at 2am, your in-house tech is alone.

Your team, with a bigger bench behind it

With co-managed IT, your in-house staff stay the face of IT, and we become the bench behind them. We bring the monitoring, security, and backup platforms, take night-and-weekend coverage off their plate, and give them senior engineers and a vCIO to escalate to. You choose the split: we can own security and monitoring while they own the help desk, or any division that fits.

Your in-house team keeps ownership and relationships.
We supply the enterprise tooling and 24/7 coverage.
Senior engineers and vCIO strategy to escalate to, on demand.

You set the split

You decide which parts stay in-house and which RMON takes. It does not have to be all or nothing; here is a common split.

Your team keeps

The help desk and daily user support
Institutional knowledge and relationships
Whatever you want to keep in-house

RMON takes

Monitoring, EDR, and patching platforms
Security and backup management
After-hours and overflow coverage
Senior escalation and vCIO strategy

The split is yours to set, and it can change as your team grows or shrinks.

Common questions about co-managed IT

How is co-managed different from fully managed IT?

Fully managed means RMON is your whole IT department. Co-managed means you keep your in-house staff and we extend them, adding tools, coverage, and senior expertise. You decide which parts we own.

Will you replace our IT person?

No. Co-managed is built to support your in-house team, not replace them. Most internal techs are relieved to hand off after-hours coverage and tooling so they can focus on the work only they can do.

Can we change the split later?

Yes. The division of responsibilities is flexible and can shift as your team and needs change.

What do we need to have in-house to start?

Usually at least one technical person or team. If nobody owns IT internally, fully managed IT is likely the better fit, and we are happy to talk through which makes sense.

Let's make IT a non-issue.

Talk to a local IT team and we'll map the right split with you.

Book a 15-minute consult Call (603) 642-4010