Your whole IT department, handled.
All-inclusive managed IT for New Hampshire, southern Maine, and eastern Massachusetts businesses. Monitoring, help desk, security, and strategy, run by people who answer when you call.
- One flat monthly fee
- Unlimited support in-plan
- 24/7 monitoring available
- Owner-led since 2002
Managed IT is RMON running your technology for a predictable monthly fee instead of you handling it in-house or calling for help only when something breaks. It bundles 24/7 monitoring, an unlimited help desk, patching, security, backup, and IT strategy into one plan, so your systems are watched before they break and there is a real person to call when you need help.
When IT is nobody's job
Most small and mid-size businesses do not have an IT problem. They have an ownership problem: no one is squarely responsible for keeping things running, secure, and planned for. That gap stays invisible until the day it is not.
- Break-fix is reactive. You only call when something is already down, and downtime is the most expensive way to run IT.
- Security gaps go unnoticed. Missed patches and weak identity are exactly what attackers look for, and most breaches hit businesses your size.
- No roadmap. Hardware ages out, licenses drift, and budgets get set by surprise instead of by plan.
- Per-hour incentives are backwards. When you pay by the ticket, more problems mean more billing. That is not the side you want your IT team on.
One team, the whole stack
With managed IT, RMON becomes your IT department. We watch your systems around the clock, keep them patched and secure, answer the phone when your team needs help, and sit down with you to plan what comes next. One team owns all of it, so nothing falls through the cracks between vendors.
- Watched before it breaks, not fixed after.
- Security is not an add-on here; it is how we design every plan, with identity and backup built in.
- One predictable bill, and a team that knows your network.
What a full RMON plan covers
Plans are tailored; your agreement lists exactly what is included. These are the components most clients choose, with no per-ticket charges for day-to-day support.
24/7 monitoring & alerting
Servers, endpoints, and network watched around the clock, so trouble is caught early.
Unlimited help desk
A real person answers and opens a ticket; the assigned technician calls back, usually within a few minutes.
Patching & updates
Operating systems and software kept current, closing the gaps attackers look for.
Endpoint security & EDR
Managed antivirus and endpoint detection on every device, watched by our team.
Identity & access
MFA and single sign-on done right, built on Microsoft Entra ID, with layered privileged-access controls behind it.
Email & Microsoft 365
Day-to-day management and security of Microsoft 365, Azure, and your email.
Backup & disaster recovery
Tested, recoverable backups, built so that ransomware or a dead drive is a recovery job, not a catastrophe.
Network & firewall management
Firewalls, switching, and wireless kept configured, updated, and monitored.
Asset & license tracking
A live inventory of what you own and what is licensed, so nothing ages out unseen.
Onboarding & offboarding
New hires set up and departing staff de-provisioned cleanly, a quiet security win.
vCIO & IT strategy
Roadmaps, budgets, and compliance guidance, aligned to where your business is headed.
Vendor management
We deal with your internet, software, and hardware vendors so your team does not have to.
How all-inclusive works
One predictable monthly fee covers the day-to-day. Projects, after-hours onsite work, and add-ons are scoped and quoted up front, never surprise-billed, so routine support never competes with project work for our attention.
- Unlimited day-to-day support and help desk
- Monitoring, patching, and security
- Backup, identity, and Microsoft 365 management
- Ongoing IT strategy and vCIO time
- Server and cloud migrations
- Office moves and new-site buildouts
- Major hardware refreshes and rollouts
- After-hours onsite work and plan add-ons
- Large one-off projects
Because the support side is not billed per ticket, our advice points the same direction as your interest: fewer problems, not more hours.
Case study: New Hampshire engineering & manufacturing firm
From firefighting IT to five hours a week back
A New Hampshire engineering and manufacturing firm was losing an engineer’s time to IT that never quite worked: up to five hours every week spent nursing systems instead of doing the work the business is paid for, on top of the overhead of keeping it all limping along.
RMON took the whole environment on: monitored it, secured it, and made the day-to-day someone else’s job. The firefighting stopped. The engineer got the time back, and the business stopped paying to keep broken things running.
Figures reported by the client.
New Hampshire engineering & manufacturing firm
“Prior to retaining RMON our cost for IT services was very unpredictable… Since we have contracted with RMON we have experienced a very stable cost for services.”
Municipality · New Hampshire
Common questions about managed IT
What is included in managed IT?
How is this different from break-fix IT?
What does managed IT cost?
How fast do you respond when something breaks?
Do you support both Windows and Mac?
Let's make IT a non-issue.
Talk to a local IT team. We'll learn how your business runs and show you where we'd help first. No obligation.